Help & Guides
Everything you need to rent, collect rent, protect your deposit, sort out repairs and move money on HouzRent.
How HouzRent works
The big picture: who HouzRent is for, how money moves, and what keeps everyone safe.
Your account & NIN
Signing up, verifying your identity, and using HouzRent as both a landlord and a tenant.
Wallet, top-ups & withdrawals
Adding money, paying from your wallet, and withdrawing to your bank.
Finding a home
Search homes, save favourites, book viewings and agree an offer with a landlord.
Paying rent
Joining a tenancy, signing your rental agreement, paying rent, reminders and Rent Pot.
Landlord not on HouzRent?
Pay rent safely even if your landlord hasn't joined yet — they claim it with a link.
Listing your property
Publish a vacant home, add viewing times, respond to offers and manage your listing.
Properties & tenants
Adding properties, bringing tenants in, rental agreements, and tracking rent.
Claiming rent from a link
A tenant sent you rent through HouzRent? Here's how to receive it.
Caution fees & escrow
How deposits are held, released, and fairly disputed at the end of a tenancy.
Repairs
Reporting problems, sending them to artisans, signing off fixes and ratings.
Security & privacy
How we protect your identity, your money and your home.
Frequently asked questions
Quick answers to the questions we hear most.
Still stuck?
Email [email protected] with your registered email or phone number and a short description of the problem. For payments, include the reference shown in your wallet activity (it starts with HR- or SR-).